Commitment to our Customers
We measure success by the satisfaction of our customers. Excellent wine underpinned by excellent service is what we strive for at Cannon Estate Winery. Please reach out to info@cannonwinery.ca for inquiries.
Exchanges and Returns
We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer to return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to info@cannonwinery.ca to arrange for the return of corked or flawed product.
Once the wine is received, we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges.
Cancellation Policy
If you wish to change or cancel a recently placed order, we will do everything possible to meet your request; however, once your order has been submitted to our fulfillment facility for processing or already shipped out, it cannot be canceled or changed.
Order Processing
Like all e-commerce platforms, our system automatically charges your payment method at the time of order. This includes orders for pre-sale or backordered products. Please email us with any further questions you may have regarding this process.
Out of Stocks
All product orders are subject to availability. In the event that we have run out of an item on your order, we will contact you to arrange for a replacement. If the replacement options or the new delivery schedule are not to your satisfaction, you will be able to cancel the order for a refund.